This Privacy Policy explains how we use the personal information you have provided to us, how you can instruct us if you prefer to limit the use of that information and the procedures that we have in place to safeguard your privacy.
WW Estates (Bolton Junction) Ltd with registered number 06809105 , WW Estate Agents (Wibsey) Ltd with registered number 11213155, and WW Estate Agents Lettings Ltd with registered number 09794864 (all t/a WW Estates) are committed to ensuring that your privacy is protected in accordance with the law, and that all personal information shall be held and used in accordance with the Data Protection Act 1998 and the General Data Protection Regulation (EU) 2016/679. Further details of which are available from the Information Commissioner’s website: www.ico.gov.uk.
WW Estates (Bolton Junction) Ltd is registered as Data Controller of your Information, Registration Number ZB66344.
WW Estate Agents (Wibsey) Ltd is registered as Data Controller of your Information, Registration Number ZB668341.
WW Estate Agents Lettings Ltd is registered as Data Controller of your Information, Registration Number ZB665609.
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details found in this privacy notice.
We gather personal information directly from our customers. When you enquire or register for products and services provided by WW Estates you will provide us with certain personal information. This information may be provided online through our websites, by telephone, by electronic communications or via direct contact with our employees. This information will be stored on our computer systems and in our manual records.
The information that you provide will allow us to process your registration, confirm your identity and communicate with you to provide relevant products and services to suit your needs. The relevant information is
then used by us, our agents and sub-contractors to communicate with you on any relevant matter relating to your relationship with WW Estates.
We collect or use the following information to provide services and goods, including delivery, operation of customer accounts and guarantees, service updates or marketing purposes, and to comply with legal requirements:
Our lawful bases for collecting or using personal information to provide services and goods, the operation of customer accounts and guarantees, and legal requirements are:
Our lawful bases for collecting or using personal information for service updates are:
We may, from time to time, be required to share personal information to carefully selected third parties. These third parties are, but not limited to:
We will use your contact details to keep you informed about suitable products and services provided by WW Estates. Some of the services provided by WW Estates may be supplied by third parties and we will therefore pass on to the relevant party the information they require to fulfil your needs. We will only share your information with these carefully selected third parties with your consent. Where information is to be shared with carefully selected third parties, WW Estates will endeavour to provide you with a further opportunity to opt out of receiving details of individual products and services at the relevant time.
Your information will be handled in accordance with the relevant data protection legislation at all times and, in such instances all information provided to the third party will be subject to the terms of this privacy policy and those of the relevant third party privacy policy.
Our Software and System Providers are including but not limited to:
In line with the requirements of the Data Protection Act 1998 we follow strict security procedures to ensure that personal information is not damaged, destroyed or disclosed to a third party without your permission, and to prevent unauthorised access to your information. The Information that we collect is stored in a secure facility with restricted physical access. We also use several security measures to prevent electronic access. Where information is shared with third parties in line with this policy similar security measures are used to protect your information.
The access to and use of the information that we collect is restricted to our employees who need the information to perform a specific job role or activity.
We will retain your information for a reasonable period or for as long as is required by law.
The Internet is not a secure medium and as such you acknowledge and agree that WW Estates shall not, to the fullest extent permitted by law, be liable to you for any unauthorised usage, interception, distribution, damage or destruction of personal data.
When communicating with WW Estates by email you should ensure that you take all reasonable precautions to protect any sensitive personal data.
If we change our Privacy Policy, we will post the changes on this page and may place notices on other pages of the site, so that you may be aware of the information we collect and how we use it. Continued use of the service will signify that you agree to any such changes.
If you would prefer not to receive information from WW Estates or carefully selected third parties, you can opt out by contacting the Data Protection Officer at one of our branches; either by post or by emailing: sales@wwestateagents.com / wibsey@wwestateagents.com / lettings@wwestateagents.com.
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details found in this privacy notice.
If you remain unhappy with how we’ve used your data after making a complaint with us, you can also complain to the ICO.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
0303 123 1113 / www.ico.org.uk/make-a-complaint
